Do the math: If 15 percent of leak calls result in follow-up maintenance and the average maintenance ticket is $2,000 with a profit of $1,000 per job, then 500 leak
calls result in 75 jobs — and $75,000 in profits. “Are you missing out on this?” asked Christian Madsen as he kicked off the Best of Success session titled “Building a Profitable Maintenance Center.”
Madsen, president of Madsen Roofing & Waterproofing Inc. in Sacramento, Calif., and Chuck Chapman, president of Tecta America Arizona in Glendale, Ariz., drew on their own experience to give contractors tips on starting and building their maintenance business. Both stated it was imperative to set it up as its own profit center. “You have to have a dedicated service department,” said Madsen.
