In the early fall of 2003, Roofing Contractor mailed over 1,000 surveys to professional roofing contractors across the United States. We tabulated and analyzed the 2003 results, and also compared them to the 2001 results.

In 2001, I wondered how well professional roofing contractors perceived that they were being served in the roofing industry. Having witnessed the effects of supply chain consolidation in other industries, I saw that the resulting turmoil and opportunities could potentially lead to value for customers in the sale, delivery and support of products and services.

With comprehensive support from Roofing Contractor, a survey was sent to more than 1,000 professional roofing contractors. They were asked about their experiences and the degree to which they were satisfied with the various channels for obtaining products. Roofing Contractor published the results in February 2002 (see www.roofingcontractor.com).