In the past 20 years I have had the opportunity to discuss with hundreds of building owners, both large and small, what they want from a roofing contractor. I have posed this question directly to them in an effort to select bidding contractors for their projects and I have made observations in litigation after something has gone wrong. All owners cite reasonable price as a consideration in contractor selection. Some owners expect less than reasonable-they want work done cheap. However, all owners from the most frugal to the most elaborate expect-and demand-a high level of performance once the project starts. In other words, the low price may have won you the project but effective service is required to win the owner's satisfaction.
Based on my experience, there are generally five best practices that an owner requires from a roofing contractor during the course of the project. Consistency in performing these elements will help your company obtain repeat business.