Supply Chain Survey Demonstrates Desire for Better Service
Professionals were asked about the experiences and satisfaction with various types of vendors in our industry and what was important to them in their choices of supply.
Consolidation in other industries and the resulting turmoil has often created opportunities for creating greater customer value in the sale, delivery and support of products. Given the consolidation within the entire roofing industry, I wondered how well professional roofing contractors perceived they were being served today, and wanted to gain insight into changes contractors expect in their future purchase habits.
With comprehensive support from Roofing Contractor, a survey was sent to over 1,000 professional roofing contractors. These professionals were asked about the experiences and satisfaction with various types of vendors in our industry and what was important to them in their choices of supply.