Guest Column: Rainy Days at Evans Roofing--Nothing But Net
It's Wednesday morning and we are in the midst of a major storm that is wreaking havoc all over the southland. Shawn, our superintendant, has been out on emergency repair calls since 2:00 this morning. He is now in the war room on his radio, speaking with one of our crews at a major mall, trying to take care of another company's faulty repair work. Shawn's attention to detail and his ability to run a bullet proof safety program has enabled us to begin everyday with rock solid, guaranteed performance.
Our customers know the procedure we use to coordinate their calls; most of the time things go perfectly as planned. Carl, our trouble shooting project manager, is on the phone trying to gauge the severity of a call while Bridget, our leak response coordinator, sorts out the incoming requests. The rain is blasting noise right through the walls as everyone mans their battle stations.